Återbetalningspolicy

Return & Refund Policy

ThreeSixty Movement

We want you to feel confident buying from us. If something isn't right, here's exactly how we handle it.

Physical Products

You have 30 days from the date of delivery to return any physical product for a refund.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Items that show signs of use, or hygiene-sensitive items that have been opened (such as the sleep mask or earplugs included in the Neck Hammock Kit), cannot be returned.

Return shipping is paid by the customer, unless the item arrived damaged or defective (see below).

To start a return, contact us at info@threesixtymovement.com with your order number and reason for return. Once we receive and inspect your returned item, we'll process your refund within 5–10 business days to your original payment method.

If you're located in the EU/EEA, you're also entitled to a statutory 14-day right of withdrawal under EU consumer protection law. Our 30-day policy exceeds this minimum, so you're always covered by whichever is more generous.

ThreeSixty Mobility Course

We offer a 14-day money-back guarantee on the ThreeSixty Mobility Course, starting from the date of purchase. If the course isn't right for you, contact us within 14 days at info@threesixtymovement.com with your order number, and we'll issue a full refund — no questions asked.

By purchasing the course, you receive immediate access to all course content and expressly agree to this in exchange for the 14-day guarantee above, in place of the standard statutory withdrawal period that would otherwise apply to unopened digital content.

Refunds for the course are processed within 5–10 business days to your original payment method.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@threesixtymovement.com with your order number and a photo of the issue. We'll cover the cost of return shipping and provide a full refund or a free replacement, whichever you prefer — this one's on us, always.

International Orders

Since we offer free international shipping, please note that self-initiated returns (change of mind) are shipped back at the customer's own expense. We recommend using a trackable shipping method, as we can't issue refunds for returns lost in transit.

Questions?

Reach out anytime at info@threesixtymovement.com — we're happy to help.